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Frequently Asked Questions

    Getting in touch

    How can I get in touch with you?

    Please click on 'Contact Bahá’í Books UK' in the website footer (under the heading 'More Info'). This will open up a form which you can fill in and send off to us.

    Finding material on the website

    How do I find material in Persian or Arabic?

    Material in Persian or Arabic can be found in three ways:

    1. From the main menu, go to 'Persian and Arabic literature' and select either Persian literature or Arabic literature.
    2. In the search bar, type either L_persian or L_arabic (and, optionally, anything else you are searching for)
    3. From the search results, use the Language filter

    How do I find Ruhi material?

    You can find Ruhi material in the following places:

    - in the Study Circles menu on the home page

    - by looking for a specific book in the search bar (type for instance Ruhi book 1 or RUHI01)

    To place orders for Ruhi material, click on the button corresponding to your region from any product page. See also here for more information. 

    I'm looking for a specific edition of a book and I'm sure you have it on the website; why isn't it appearing in the search results?

    To keep the search results from becoming too cluttered, editions that are similar won't all appear in the search results. If you are looking for a different edition, try navigating to the most similar edition, and look for the 'editions' menu below the product title. (For instance, we have several editions of Bahá’í prayer books but not all of them appear in the search results. If the one you see in the search results isn't the one you were hoping to find, go to a product page for a prayer book which you can find, and then look through the editions menu.)

    Do you have some search hacks for me?

    Sure!

    • Subject matter: you can search through material that has been manually tagged by using the underscore (_). Try searching for _fast, _death, _prayer_education_history_bio (for biographies). If you find any other useful ones, let us know and we'll add them to this list ;-) 
    • Format: you can search through material that has been manually tagged by using the underscore (_). Try searching for _cd_dvd_leaflet_small (booklets). If you find any other useful ones, let us know!
    • Scripture: you can search using a fragment of SKU. For instance, DEV-BAB will find devotional material containing Prayers by the Báb, and SCR-BAB will find books containing Writings by the Báb. Try also SCR-BAH, DEV-BAH; SCR-GUA; DEV-ABD, SCR-ABD; DEV-MIX, SCR-MIX (for Writings by several of the Central Figures); or DEV-SEL (for devotional material containing selections of Writings).
    • Ruhi material: you can search using a fragment of SKU. 'PU' stands for 'published' and 'PP' stands for pre-published, and 'M' stands for 'main sequence', and 'J' stands for 'Junior Youth material'. So you can find pre-published material for Junior Youth by looking for RUH-JPP, and published Ruhi material by looking for RUH-MPU. Try also RUH-MPP, and RUH-JPU

    Why doesn't this author/illustrator/contributor have their own collection?

    We usually only create a collection when we have more than one item by a particular author/illustrator/contributor, so the most likely answer is that we currently only have one item on site by that particular author/illustrator/contributor. We don't have everything!

    It's always possible that we've made a mistake, or not gotten to creating that particular collection yet. Feel free to drop us a note if you think it might have been an oversight ;-)

    Downloads

    Can I choose where to save the download files?

    Yes. Right-click on one of the download buttons and select 'save as'. This will open up a menu where you can select at which location you want to save the file.

    How do I find material which is available for free online or for download?

    Material which is free to read online has this icon:  Free online thumbnail.

    Material which has a free download version available has this icon: Free download thumbnail.

    Material which has a free audio version available has this icon: Spoken word thumbnail.

    You can also use the 'Digital versions' filter from the search results page.

    Do you host the files which are available for download?

    No. We only point to existing links on other sites. Most of our digital links point to the Bahá’í Reference Library or Bahá’í eBook Publications.

    The download link is broken. What do I do?

    Sorry about that. Get in touch to let us know and we'll fix it as soon as we can.

    About the Bahá'í Faith

    What is the Bahá’í Faith?

    The Bahá’í Faith is an independent world religion founded by Bahá’u’lláh. See here

    Who is the Báb?

    The Báb (1819-1850) is the Forerunner of Bahá’u’lláh. See here.

    Who is Bahá’u’lláh?

    Bahá’u’lláh (1817-1892) is the Founder of the Bahá’í Faith. See here.

    Who is ‘Abdu’l-Bahá?

    ‘Abdu’l-Bahá (1844-1921) is the eldest son and successor of Bahá’u’lláh. He is also known as The Master and The Mystery of God. See here.

    Who is Shoghi Effendi?

    Shoghi Effendi (1897-1957) is the grandson of ‘Abdu’l-Bahá and Guardian of the Bahá’í Faith. See here.

    What is the Bahá’í conception of prayer?

    Bahá’ís believe that the impulse to pray is natural, flowing from humanity's love for God. See here.

    What is the Bahá’í conception of life and death?

    Bahá’ís believe that the soul comes into being at the moment of conception and endures after the body's death. The human soul has a unique capacity to grow and reflect God's attributes such as love and generosity. See here.

    Payment

    What payment methods do you accept?

    We accept the following credit/debit cards: MasterCard, Maestro and Visa. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use Paypal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

    If you are using Paypal, please be aware that if your Paypal account is associated with a different email address than your BBUK account, your purchase will not be associated with your BBUK account. We regret that we are unable to change this behaviour or merge accounts. If you wish your Paypal purchases to be linked to your BBUK account, both accounts must be associated with the same email address.

    We do not normally accept any other payment methods. If you're struggling to place an order, please get in touch and we can discuss alternatives.

    Ordering and delivery

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

    At the moment, it is only possible to create an account from a desktop/laptop computer. Click on the login icon (Login thumbnail) from anywhere on the website and follow the instructions on-screen.

    When will my order arrive?

    Orders to the UK should arrive within 10 working days. Orders to the European Union should arrive within 21 working days. Orders to countries outside the European Union may take up to one month. If your order hasn't arrived after that time, please get in touch.

    How much is shipping?

    Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. When you place your order, you also may choose between a cheaper, non-tracked option, and a more expensive, faster and tracked option. Please refer to this delivery cost table (Shipping Policy) to check the postage fees for different destination countries. Please note that if you choose an untracked option, we may be unable to assist with lost orders.

    Ordering Ruhi material

    What Ruhi books are available in the UK and/or internationally?

    Please refer to this page for information on Ruhi prices and availability.

    I'm looking for Ruhi material in another language, what do I do?

    Please refer to this page, where you can send an email stating which books and which language(s) you are looking for.

    How can I order Ruhi material?

    Please refer to this page for information about how to order Ruhi material.

    I'm sending books within the UK; can I pay for part of my order?

    Ruhi material is fully subsidised within the UK. If you really wish to cover all of the costs, select the 'I'd like to pay' payment option from the ordering form. If you want to cover part of the costs, select the 'Default (free)' payment option and leave a note under 'Intended Use and Questions to Institute Board' specifying exactly how much you wish to pay.

    I'm sending books within the UK; I'd like to get the books for free, but pay for the faster shipping. Is that possible?

    Ruhi material is fully subsidised within the UK; this includes normal (cheap, non-tracked) postage. If you wish to pay for more expensive postage (whilst still receiving the subsidised books), select the 'Default (free)' payment option and leave a note under 'Intended Use and Questions to Institute Board' specifying that you wish to pay for the more expensive, tracked postage. Note that in this case, you will need to pay for the postage in full.

    Why do some books have a 'for institutional use only' banner?

    Please refer to this page for information on Ruhi prices and availability.

    Should the Ruhi books be studied in order?

    There have been a few queries to the training institute board for England about studying the sequence of books in order, and the board has consulted on the following statement: "Friends are encouraged to move through the sequence in order, as there is a logic to the concepts and the experience gained through study and service, and to turn to their coordinator when they have questions. However, there will be times when there are compelling reasons to study materials out of sequence, and such action would naturally arise from a consultation with their coordinator. It is also recognised that for some believers who have not completed Books 1 to 7, they may be encouraged to re-engage with the sequence from Book 8. As well as strengthening the study of institute materials by participants, this step will also strengthen the development of the cadre of tutors and how they are accompanied by coordinators. It will enable the needs of each cluster to be better understood and therefore better met by the Institutions." 

    For any questions about this, please contact the Training Institute Boards (you can do so by clicking on the 'Email' button on this page).

     

    I'm trying to place an order, but am getting the error message "Please provide your information". What do I do?

    You must provide a valid email address when submitting orders for Ruhi material through the available forms. If you don't provide a valid email address, you will get the error message "Please provide your information". If you don't have an email address, or don't want to provide one, please just use not-provided@email.com. 

    I'm trying to place an order, but am getting the error message "State is required". What do I do?

    If you live in the UK, please fill in the 'county' field. If you are using the international form, please fill in the 'Province | State | County' field. This field must be filled in order to be able to submit the form. If you don't wish to provide information here, simply write in 'N/A'.

    I'm trying to place an order, but am getting the error message "Phone is required." What do I do?

    Please provide a phone number. This field must be filled in order to submit the form. If you do not wish to provide a phone number, please write in "000".

    Returns

    Do you have a returns and refund policy?

    Yes. Please see here.

    Customer accounts

    Why can't I login on my phone?

    At the moment, accounts are only supported on desktop/laptop computers.

    How do I create a customer account?

    Click on the login icon (Login thumbnail) from anywhere on the website and follow the instructions on-screen.

    I forgot my password. Can I reset it?

    If you've forgotten your password, click on 'forgot your password?' underneath the sign-in area. Enter your email address when prompted. You will receive an email from books@bahai.org.uk called 'customer account password reset'. Click on 'reset your password'; this will open up the BBUK site in your browser, where you will be prompted to enter a new password twice. Do so and click 'reset password'.
    • Please note: unfortunately, fishing emails are becoming more frequent, and more clever. You will never be asked to provide your password in an email. If you are at all unsure about the email you have received, DON'T follow any links. If in doubt, get in touch with us, and we can confirm if the email you received genuine from us.

    It's also possible to reset passwords from our end. If you are concerned that your password became compromised, get in touch and ask us to reset your password.

    Please note that passwords must be at least 5 characters long and may not contain special characters.

    How can I change the email address associated with my account?

    To change your email address, log-in to your customer account, then click on the log-in thumbnail (which looks like a person) at the top-right of the website. From there, click on 'change account information', enter a new email under "email" and click save.

    Please note, an account can only have one associated email address, and one email address can only be associated with one account.

    In exceptional circumstances, it may be possible for us to change the email address associated with your account. Please get in touch for more information. (We will need to verify who you are in order to be able to do this.)

    Can I change my password?

    Yes. Login to your customer account, click on "change account information", enter your new password under "password" and click "save".

    If you've forgotten your password and can't log in, follow the instructions for forgotten passwords.

    Improving the website

    Can I make a recommendation?

    Yes please! Get in touch with us.

    I spotted a typo!

    Ah yes; those happen. Get in touch with us.